Our
Policies /
CANCELLATIONS
At Mānutai, your treatment time and space are reserved especially for you. We value your presence and ask that you respect the Retreats scheduling policies. Should you need to cancel or reschedule please notify our team at least 48 hours prior for Ritual Packages and 24 hours notice for all other appointments.
Any cancellation with less than the required notice period are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
We recognize the time of our clients and staff is valuable and send out reminders by text message and email where possible 24 hours before your appointment.
A credit card or prepayment may be required to reserve appointments at our discretion.
When you schedule your appointment with us, you are agreeing to these policies.
if for any reason Mānutai Day Spa Retreat needs to reschedule or cancel an appointment, as much advance notice as possible will be given
COMPLAINTS
Although we make every effort to ensure you have a great experience during your visit. Please let one of our friendly team at Mānutai
know if you have any problems so that we can work together to fix the issue. You can also get in touch via email if preferred.
relax@manutai.com
GIFT VOUCHERS
We have Gift Vouchers available known as Blessings, for a value amount of any service that you prefer. Our Gift Vouchers can be purchased in store with a hard copy to present to the recipient or Online with an electronic voucher format sent to your email address. If you would like a hard format sent to the recipient then we are able to send through the courier post.
( Please note we require an extra $5.50 for postal charges).
Our vouchers work like cash, if defaced or altered in any way the voucher will be voided. If lost please get in contact with Mānutai Day Spa Retreat, we will have it in our records including sender and recipient information.
We value your voucher and treat it just like any other payment. Your voucher will have a one year fixed term from date of issue and can not be exchanged for product sales or cash back. it must be redeemed using the service offered or any other services that total to the value amount.
We request that you state you have a voucher upon making appointment, with your voucher code so we are able to record from our side.
LATE ARRIVALS
We understand that sometimes being late is unavoidable. However depending on circumstances we may be forced to shorten or reschedule your serviced appointment. We have implemented a 15 minute grace period system between scheduled appointments to ensure that your treatment can flow smoothly and not over lap into our next appointment.
Clients who arrive after the grace period will be charged in full for their scheduled session, but will receive an abbreviated, pro rated session. For example - You arrived 15 minutes late after the grace period you will receive a 45 minute session and
be charged full price of a 60 minute session.
PAYMENTS
Payments of service can be made via direct bank transfer on our premises or in advance.
Cash payments are acceptable.
RITUALS - Require a 50% deposit upon booking to secure your appointment. This 50% is non refundable.
PRICING & SERVICES
We are constantly expanding our services to bring you the latest and greatest, although we make every effort to keep our website and menu updated, please note that prices and services are subject to change at any time without prior notice.
All prices are in New Zealand Dollars and Include GST, we incur an extra surcharge
for international payments on voucher or product purchases made online
PUBLIC HOLIDAYS
There is a 15% surcharge on Public Holidays
which helps to go some way towards off setting the extra expense incurred when we are operating on these days
We will not be operating during Christmas Day, New Years Eve or New Year Day and Matariki.
RIGHT TO REFUSE
We strive to treat all clients with respect and we expect our staff to be treated in the same manner, if our staff are treated inappropriately
we reserve the right to refuse service or not complete your session, in these instances we will not provide any refunds.
RITUALS & GROUP BOOKINGS
Our Rituals are our Specialty, these are packaged treatments with more than one treatment involved and take up an amount of time and effort to provide for you. We require a 50% non refundable deposit upon booking your Ritual. this is to ensure sincerity and avoid any cancellations or No Shows on the day.
We require a 48 hour notice to cancel your appointment, However you will not be refunded your deposit. We require a 24 hour notice to reschedule your Ritual and no extra charges given for rescheduling. We know that sometimes Life can get in the way and therefore allow you to contact our Staff on arrangements.
Rua Couples Massage Appointments will also require a 50% deposit upon booking and ritual policy applies.
We will need at least 24 hour notice minimum to book your
Rua Massage or Ritual for two, too allow preparation of staff availability for your appointment.
We are unable to attend to large Group bookings as our Retreat and team is on the small scale with a more personal touch,
how ever we can provide Rituals for two people in a intimate cozy setting.
SPA ETIQUETTE
Here at Mānutai we encourage all to come as they are, regardless of
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Ethnicity
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Gender
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Sexual orientation
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Religious backgrounds
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etc ...
We encourage Parents with newborns and young children to also indulge in a Mānutai experience,
As we are a family orientated retreat that allows you to bring your child if circumstances prohibit from doing so.
We are Allies of the LGBTQ+ community and encourage our rainbow whanau (family) to feel comfortable and accepted.
Mānutai boasts in being Wellingtons own safe space for Trans, Non binary and Bi-poc individuals.
we allow you to feel secure in a relaxing non-judgemental environment.